Frequently Asked Questions

Your survey will live on your website, which we help design and implement based on your brand. It’s best to feature it on all your website hotspots, including your homepage, team page, about page, footer, and more. We will also help educate you on ways to promote your survey through social media, email and text marketing campaigns, Google/Facebook ads, and how to use it daily in your salon.

mya is created with neuromarketing tactics related to social psychology and behavioral economics. With that being the case, our unique matching algorithm cannot be duplicated or easily re-created. However, we always welcome ideas for new or revised questions based on your experience.

Have ideas for the survey? Submit them here!

After joining mya, your membership will be contingent upon a one-year agreement from the date you originally entered. The one-year agreement maximizes its potential to help your business succeed and provides ample time to track and measure the results. After one year, you are month-to-month and can cancel with a one-month written notice at any time.

• Your unique survey link
• White glove set up to optimize your system
• A dedicated Account Manager for ongoing support and assistance
• A database of your matches and leads
• ​​Free marketing education and training webinars

After someone takes your survey, our system will automatically send you an email containing your new lead’s information (name, email, phone number, availability, photos if applied, details about their hair/skin identity, and their pro matches). You will also have access to a database of your survey submissions through your mya account.

Each of your pros will have their own profile within your account and must take their side of the mya survey before it goes live on your site. They can preview and update their headshot, bio, and Instagram hair page within their profile section. However, permissions are subject to the account holder or owner, who may or may not allow them to update their profile. Team members do NOT have access to match/client data.

We provide you with a conversion tracking template with the math built-in. You will also have access to your match database, where you can download your match lists daily, weekly, or monthly.

On our website, you will find a menu option to “Log In.” You will enter the email and password you originally signed up with to log in. If you don’t remember the password you initially set, simply click “Forgot Password” to reset it. Your stylists, barbers, and estheticians will do the same for their profile log-in.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. You’ll find the option to manage stylists, barbers, or estheticians there. In the top right corner is a button to “Add New Professional.” To add them, you’ll need their name and email address. The professional can complete the remaining profile information (bio, photo, survey, and Instagram handle).

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. You’ll find the option to manage stylists, barbers, or estheticians there. Click on their name to view their profile. You will see the option to “disable profile” in their profile in the top right. This will turn off their matching ability until you re-enable them.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. You’ll find the option to manage stylists, barbers, or estheticians there. The far-right column contains the option to delete the profile. This will completely remove them from your account, and they will no longer be a matchable pro for prospective clients.

You can turn on and off your team members’ ability to edit certain fields. To set this on a global level, select “Manage Stylist Permissions” from the “Company Account” tab in your Account Dashboard. To set permissions individually, click on a name under “Manage Stylists” and scroll to the bottom of their profile. You will see the option to turn on and off their ability to edit their bio, photo, provided services, and Instagram hair page.

Every time someone takes your survey, you will receive an email with their information. Each match email contains your next steps. You are also provided with email examples for every follow-up scenario, which you can find in your Success Guide here.

The key to social media promotion is using your survey as your call to action. Any social post can direct followers to your survey. Creating a link in your bio to function as a landing page is essential for your post's call-to-action. We will set this up for you and can also create launch graphics for you to post announcing your survey! See examples on pages 6 and 7 in your Success Guide here.

Absolutely! We encourage professionals to update their survey in their profile every six to twelve months to ensure perfect matches align with their increased expertise. They will be able to log in to their individual profile, which they can access anytime.

Each location is recognized as its own account containing a unique survey link, account dashboard, match database, etc. We will help you design your website placement, so it’s easy for users to choose their preferred location’s survey. As an optional feature, we can also create one login for all your locations, so you can toggle between accounts via the drop-down menu without needing to sign into different accounts.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. Select “Manage Services.” From there, you can turn on and off the services you would like available for selection on your survey.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. Select “Billing and Account.” You’ll find the “Update Credit Card Info” button in the top right corner.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. There you’ll find the option to “View/Edit Details.” Scroll down to the bottom of this page, and you’ll find the option to upload a new logo. Be sure to click “Save Changes” after updates have been made.

After logging into your account, click the “Company Account” drop-down menu on the left side of your dashboard. There you’ll find the option to “View/Edit Details.” This page contains your business’s information, call-to-action links, and logo. Be sure to click “Save Changes” after updates have been made.

You can access a database of your matches through your account dashboard. To find this, log in to your account and select “View Matches” in the “Company Account” drop-down menu. From here, you can select individual matches to view their profiles or download your matches as a CSV. Click the “Export Matches” button in the bottom left, select a date range, click “Export My Matches,” and the CSV file will download to your computer.

Prospective clients will receive one email from our system immediately after they take your mya survey. The email shows them their top three match results, complete with photos, bios, and Instagram links, as well as the ability to “Book Now” through all of your salon, barbershop, or spa call-to-action buttons.

Contact billing@ for:

• Updating billing information
• Changing membership to annual or monthly
• Canceling membership 
• Questions regarding payment

Contact support@ for:

• Technical issues: (Survey not functioning properly, match-emails, account dashboard support).

Contact your Account Manager for:

• Accessing and maintaining your Account Dashboard
• Assistance with profiles: adding/deleting/disabling profiles
• Website placement
• Social media promotion 
• Linktree
• Training and tips