Wow, today is the day you get to learn the ten commandments of customer service. Boy, were we convicted by some of them! Today is going to be a kick-in-the-pants, but also very inspiring. For example, do you have a customer service mission statement separate from your salon’s mission statement? You’ll be thinking about that after today for sure. Share this episode with every team member and remember, you have the opportunity to be the best experience in each guests’ day.
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