Setting boundaries isn’t about being difficult, it’s about protecting your time, energy, and the culture you’ve worked so hard to build. In this episode, Kati breaks down what healthy boundaries actually look like in a salon or spa, from client policies to team expectations, and why inconsistent enforcement can quietly damage your business. She shares powerful examples and practical strategies to help you confidently communicate, uphold standards, and lead with emotional intelligence. If you’ve ever struggled with saying no, holding people accountable, or maintaining professionalism without guilt, this is a must-listen.
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